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Title ★NEW★ Customs issues
Posted by jolse (ip:)
  • Rate 0points  
  • Date 2022-01-06 16:46:01
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  • Views 4342


[Customs Clearance]


Import duties taxes and charges are not included in the item price or shipping cost.

If some charges occur, it is the buyer's responsibility since it is beyond our control.

Please check with your country's customs office to determine.



[Customs Clearance Issues Return]


If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, 

we will not be responsible for shipping cost refund (original shipping cost + return shipping cost )

The original shipping cost is higher than the shipping cost announced by shipping policy .
click here to view more info : https://jolse.com/board/notice/1/



[No Shipping cost Refund for the customs problems]


Customers are fully responsible for any of customs related issues

- Customs Taxes, service fee, administration fee, warehousing fee etc.

- Please note that original shipping cost & return shipping fee might be bigger than your original payment amount ,

in that case there would be no refund for the returned package.




*Notice regarding customs tax from the shipping company may or may not be sent to the recipient, so not getting a notice cannot be regarded as a reason to get a refund for the returned parcel .

Please keep following up with the tracking update and if customs clearance gets delayed, please contact local customs as soon as possible and claim the parcel.


*Standard shinning can be upgraded to Express shipping without notice due to the weight issue. 

If you prefer Standard shipping, please contact CS team directly right after placing your order.


*Due to shipping company weight limits , Standard shipping may ship out by several packages without notice.


* All EMS packages to Chile will be declared as 28 USD / Standard packages will be declared as 5 USD .

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