Please be adviced that our shipping department and CS team are no longer working at the same office.
And thus we are now setting timeline for item exchanging (options only) and editing shipping address on the completed orders.
* Exchange request (options only) should be made within 24 HRS after completing the payment.
* Item exchange/partial cancellation is NOT available. Please cancel the entire order and place a new order for correct items.
* We are able to edit the shipping information or cancel orders as long as the order is not shipped out and the tracking number is not provided by the post office.
Should you need any further information, please do not hesitate to contact us at email@example.com
We appreciate your understanding.